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FAQ About Online Mediator Certification

Online Mediator Certificiation

Table of Contents:


Where is information on the Online Mediator Certification Program located?

A.  All background program information is available here.   Order "Online Mediator Certification Review" to begin the process.  You will then receive an email with additional instructions.  In due time, you will want to complete your Online Mediator Certification Application.

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What are the basic requirements to be a Certified Mediator?

A.   Here is a quick summary of the basic requirements:

  • First, you must have general "face-to-face" Mediator Certification or the equivalent training and experience.  This includes at least 100 hours of mediation training and 200 hours of mediation experience, with at least 12 hours of annual general mediation continuing education.
  • Ongoing comprehensive information disclosure, including fees and specific practice area case experience.
  • Commitment to highest ethical standards, disclosure of professional liability insurance status, and availability of references.
  • You must also take part in our core 20-hour Online Mediator Certification Training or the equivalent.
  • You must also take part in our provided one-hour monthly continuing online mediation education webinars, live or recorded.

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What is the process for certification review?

A.  Here is a quick summary of the review process:

  • To begin the process, you "order" " Online Mediator Certification Review." 
  • A responsive email will provide specific instructions. 
  • Most applicants take a few days to get all of their information together and posted online in the Directory.
  • Once the applicant believes that his or her information is complete and ready for review, the applicant submits an Online Mediator Certification Application.
  • will respond to the application within 15 days.  The response will be either an approval, rejection, request for additional information and/or request for an interview. 
  • In the event of a failure to be approved, the applicant can make one "Request for Reconsideration."
  • An applicant that fails to gain approval can reapply after 6 months.

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What are all of the costs involved in Certification?

A.  Here is a summary of all costs:

  • To apply for Certification and Online Mediator Certification, you must first be and continue to be a Premium Member of  See
  • The cost for applying for face-to-face Mediator Certification is $149 for the first year.  There is then a $99 annual certification renewal fee for the "face-to-face" Mediator Certification.
  • The additional requirements for being a Certified Online Mediator are: 1) taking the prescribed 20 hour Online Mediator Certification Training; and 2) completing your monthly hour (live or recorded) Online Mediator continuing education provided by and as part of the certification fee.
  • The cost for applying for Online Mediator Certification is $299.  If an applicant is not approved, $199 is refunded.  If approved, the first year payment includes 12 hours of provided continuing education (monthly webinars). There is then a $199 annual renewal for Online Mediator Certification and this continuing education.

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What else should I know?

A.  Please review the Online Mediator Certification Program Principles and Values for an enhanced understanding of the Online Mediator Certification Program.

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Can certification be attributed to a multi-person practice?

A.  No, certification evaluation and approval are individual and personal.

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How does ensure that your Online Certified Mediators are well trained and experienced?

A.  First, we require our general Certified Mediators to specifically list at least 100 hours of mediation training experience.  We insist that at least 30 of these hours are in a single comprehensive core mediation training.  The specific training that is best for an individual mediator is going to vary depending on mediation practice area(s), professional background and current knowledge and skill needs.  We want to applaud those professionals that make a 100 hour mediation training commitment. No one, including retired judges and silver haired litigators, is excused from this training requirement.

As to mediation experience, we ask our face-to-face Certified Mediators to capably describe their mediation experience and we insist on the specific desigations (visible to the public) of practice area experience.  The fact that a mediator has thousands of hours of overall mediation experience is helpful.  Equally helpful is knowing whether the mediator has experience in a user's particular type of dispute, so we ask for this disclosure as well.

Realistically, and can not guarantee competence of a mediator in a particular case, but we do set standards that we believe will lead mediators toward elevated competence and, critically, we help our mediators assemble their information so that consumers and their professional advisers can make informed mediator selection decisions.

On top of all this, we then ask our Certified Online Mediators to take our core 20-hour Online Mediation Training and to also take part in our monthly continuing education webinar, either live or recorded.

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Are your Certified Mediators ever asked to disclose any confidential information?

A.  No.  We specifically ask that confidential information not be disclosed. 

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You state that the mediator must have references available, must these references be clients?

A.  References can either be posted in the Mediator's directory listing or on a mediator's web site, or they can be made available to consumers upon request.  References do not need to be clients, but should be people familiar with the quality of the mediator's work.

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How do you determine which mediation training programs are acceptable?

A.  We are looking for focused mediation training for at least 80 of the 100 required hours. The other 20 hours can be in associated topics such as communication skills, cross cultural issues, etc.  We are looking for at least one quality A-Z comprehensive core mediation training of at least 30 hours.  Beyond this, we are sufficiently familiar with the mediation training and education market to know which are credible trainings.  Mediation courses taken at accredited colleges and universities, with well-established trainers and at state, regional and national conferences all qualify.  If has questions in this regard, we will request additional information or schedule an interview with the applicant.

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Will becoming a Online Certified Mediator get me more cases?

A.  While there are no guarantees, studies show that mediators are primarily selected based upon their credibility and reputation, and we believe that accomplishing Online Mediator Certification is one of a number of factors that consumers and advisers wisely consider. and Online Mediators are also now being increasingly approached to provide online mediation services through our ODR platform.  One of the key reasons for our now establishing this Online Mediator Panel is because of a clear increase in demand for online mediation systems and services.

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Is the Certified Online Mediator Program available to mediators outside the USA?

A.  Yes, we see this as a global program for those online mediators who want to make clear their elevated level of online mediation training and experience.

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How can I get my additional questions answered?

A.  Email

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