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FAQ About Online Mediator Certification

Online Mediator Certificiation


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Where is information on the Mediate.com Online Mediator Certification Program located?


A.  All background program information is available here.   Order "Online Mediator Certification Review" (beginning July 2019) to begin the process.  You will then receive an email with additional instructions.  In due time, you will want to complete your Online Mediator Certification Application.

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What are the basic requirements to be a Mediate.com Certified Mediator?


A.   Here is a quick summary of the basic requirements:

  • First, you must have general Mediate.com Mediator Certification.  This includes at least 100 hours of mediation training and 200 hours of mediation experience, with at least 12 hours of annual general mediation continuing education.
  • Ongoing comprehensive information disclosure, including fees and specific practice area case experience.
  • Commitment to highest ethical standards, disclosure of professional liability insurance status, and availability of references.
  • You must also take part in our core 15-hour Online Mediator Certification Training, either in Santa Clara in July 2019 or subsequently.
  • You must also take part in one-hour of monthly continuing online mediation education, live or reecorded, as provided by Mediate.com and OnlineMediators.com

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What is the process for certification review?


A.  Here is a quick summary of the review process:

  • To begin the process, and after reviewing all of the information at www.onlinemediators.com/pg12.cfm, you "order" "Mediate.com Online Mediator Certification Review." 
  • A responsive email will provide specific instructions to applicants. 
  • Most applicants take a few days to get all of their information together and posted online in the Mediate.com and OnlineMediators.com Directories.
  • Once the applicant believes that his or her information is complete and ready for review, the applicant submits an Online Mediator Certification Application.
  • Mediate.com will respond to the application within 30 days.  The response will be either an approval, rejection, request for additional information and/or request for an interview. 
  • In the event of a failure to be approved, the applicant can make one "Request for Reconsideration."
  • An applicant that fails to gain approval can reapply after 6 months.

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What are all of the costs involved in Mediate.com Certification?


A.  Here is a summary of all costs:

  • To apply for Mediate.com Certification and Online Mediator Certification, you must irst be and continue to be a Premium Member of Mediate.com.  See www.mediate.com/Membership
  • The cost for applying for general Mediate.com Mediator Certification is $149.  If an applicant is not approved, $50 is refunded.  There is a $99 annual certification renewal fee for this general Mediate.com Mediator Certification.
  • The additional requirements for being a Certified Online Mediator are: 1) taking the prescribed 15 hour Online Mediator Certification Training; and 2) completing your monthly hour (live or recorded) Online Mediator continuing education provided by Mediate.com and OnlineMediators.com as part of the certification fee.
  • The cost for applying for Online Mediator Certification is $249.  If an applicant is not approved, $199 is refunded.  If approved, this first year payment includes 12 hours of provided continuing education. There is then a $199 annual renewal for the Online Mediator Certification and continuing education (12 hours). 

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What else should I know?


A.  Please review the Online Mediator Certification Program Principles and Values for an enhanced understanding of the Mediate.com Online Mediator Certification Program.

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Can certification be attributed to a multi-person practice?


A.  No, certification evaluation and approval are individual and personal.

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How does Mediate.com ensure that your Online Certified Mediators are well trained and experienced?


A.  First, we require our general Certified Mediators to specifically list at least 100 hours of mediation training experience.  We insist that at least 30 of these hours are in a single comprehensive core mediation training.  The specific training that is best for an individual mediator is going to vary depending on their mediation practice area(s), their professional background and their current knowledge and skill needs.  We want to applaud those professionals that make a 100 hour mediation training commitment. No one, including retired judges and silver haired litigators, is excused from this training requirement.


As to mediation experience, we ask our general Certified Mediators to capably describe their mediation experience and we insist on the specific desigation (visible to the public) of practice area experience.  The fact that a mediator has thousands of hours of overall mediation experience is helpful.  Equally helpful is knowing whether the mediator has experience in a user's particular type of dispute, so we ask for this disclosure as well.


Realistically, Mediate.com and OnlineMediators.com can not guarantee competence in a particular case, but we have set standards that we believe will lead mediators toward elevated competence and, critically, we help our mediators assemble their information so that consumers and their professional advisers can make informed mediator selection decisions.


On top of all this, we then ask our Certified Online Mediators to take our core Online Mediation Training (either in Santa Clara in July 2019 or subsequently) and to also take part in our monthly continuing education webinar, either live or recorded.

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Are your Certified Mediators ever asked to disclose any confidential information?


A.  No.  We specifically ask that confidential information not be disclosed. 

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You state that the mediator must have references available, must these references be clients?


A.  References can either be posted in the Mediator's directory listing or on a mediator's web site, or they can be made available to consumers upon request.  References do not need to be clients, but should be people familiar with the quality of the mediator's work.

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How do you determine which mediation training programs are acceptable?


A.  We are looking for focused mediation training for at least 80 of the 100 required hours. The other 20 hours can be in associated topics such as communication skills, cross cultural issues, etc.  We are looking for at least one quality A-Z comprehensive core mediation training of at least 30 hours.  Beyond this, we are sufficiently familiar with the mediation training and education market to know which are credible trainings.  Mediation courses taken at accredited colleges and universities, with well-established trainers and at state, regional and national conferences all qualify.  If Mediate.com has questions in this regard, we will request additional information or schedule an interview with the applicant.

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Will becoming a Mediate.com Online Certified Mediator get me more cases?


A.  While there are no guarantees, studies show that mediators are primarily selected based upon their reputation, and we believe that accomplishing Mediate.com Online Mediator Certification is one of a number of reputational factors consumers and advisers wisely consider.  Mediate.com and Online Mediators are also now being increasingly approached to provide online mediation services through our CaseloadManager.com ODR platform.  One of the key reasons for our now establishing this Online Mediator Panel is because of a clear increase in demand for online mediation systems and services.

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Is the Mediate.com Certified Online Mediator Program available to mediators outside the USA?


A.  Yes, we see this as a global program for those online mediators who want to make clear their elevated level of online mediation training and experience.

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How can I get my additional questions answered?


A.  Email admin@mediate.com
 

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